Located in Huntsville, AL.
Do you want to work for one of the coolest new startups in the Southeastern U.S. and central Europe that is partnered with some of the biggest sports franchises and companies in the world?!
If so, this job is for you! Rippleworx is seeking to hire a talented and technically minded team member to join our Client Service Team at our office in Huntsville, AL in the position of Technical Support Specialist. The ideal candidate is one who is not only a genius problem solver, but also a great cultural fit. This position specifically provides top-tier service to our largest European client, and includes taking customer queries, both written and by phone, explanations to customers in how to induce changes in customizable HR software applications that can be achieved by API requests or through the user interface, and helping customers to understand the full functionality of software and suggesting improvements to their internal processes. The team member should also be able to identify bugs or misbehavior in the client applications, creating detailed bug tickets and providing test cases to ensure the issues are resolved promptly, identifying upsell opportunities and forwarding requests for further developments to the client’s professional services team, and following further customer service processes.
401k plan with 5% employer match
Health & Dental insurance stipend
Paid Personal Time off
Paid Holidays off
A great cultural fit is someone who:
Does whatever is required to get the job done
Has a passion for providing top quality service and solving problems.
Thrives in a high-energy collaborative atmosphere.
Nice to Have:
Knowledge of SQL and database queries.
Knowledge of HR software and best practices.
German language skills a huge plus